Introduction
A transport is one trip of one vehicle (the app calls it the "asset") that is not a rental: a delivery, a collection, or a move between two of your branches. It has a time window, a start and end point, an optional driver and readings at both ends.
Every transport of your company is on the screen headed All transports: a New and a Fix old completions button above a table, one row per trip, with three icons at the end of each row. Opening a row gives the screen headed Transport followed by its number, for example Transport 7. It has a Transport block on the left (vehicle, booking, times, notes), a Status, driver and route block on the right with a yellow Location helper box, and an Odometer and fuel block underneath. A separate screen headed Day plan lists the trips of one driver.
You come here when:
- you need a trip no booking asked for, such as three cars to Amersfoort for the weekend;
- the driver is back, and the app must learn where the vehicle now is;
- a driver wants tomorrow's plan on paper;
- you are checking which trips are planned and which are done.
Words this screen uses
| The screen says | It means |
|---|---|
| Asset | The vehicle, picked by its registration |
| Location | One of your own branches or depots |
| Type | Delivery (to a customer), Collection (from a customer) or Transfer (between your locations) |
| Location helper | Two boxes that fill in a branch's address for you |
Every way a transport is created
| Route | What you get | Covered on |
|---|---|---|
| New on All transports | An empty transport; you fill in everything | This page |
| Dragging across empty space on the Scheduler board, then Transport | A transport on that vehicle for the dragged times, starting where the vehicle is | Reschedule bookings on the Scheduler |
| Schedule on the Transports screen | A delivery, collection or transfer for a booking, filled in from the booking | Find and schedule the transports your bookings need |
How to use
Configuration
There is nothing to switch on. Two things live elsewhere:
- Drivers. The Driver box only offers people on your Drivers list; see Add your transport drivers and put them on a job.
- Branch addresses. The Location helper copies a branch's address into the trip. A branch with no address on record fills in nothing; ask your administrator to add it.
Before you start: any staff account can create, change, complete and delete transports. All transports shows the trips of the whole company, but the Location helper only lists the branches on your own profile. Fix old completions is only shown to a company administrator.
Using the transport screens
From the main menu, open Bookings, then Show more, and click the Transports tile under the heading Transport. On the Transports screen, click All transports at the top right. The Transports tile on your daily overview (Check your daily overview) opens All transports directly.
Create or change a trip
- On All transports, click New, or the pencil icon at the end of a row. Each column (Number, Status, Type, Vehicle, Departure, Driver and more) has a filter under its heading.
- Transport block. Pick the vehicle under Asset. Pick a Booking only if the trip is for a rental. Set From and To to the start and end of the time window, and add anything the driver should know in Notes.
- Status, driver and route. Leave Transport status on Pending. Pick a Driver, or leave it empty for now.
- In the yellow Location helper, pick From location and To location. Each choice fills the From or To address box above it. From and To appear twice: on the left they are times, on the right addresses.
- Delivering to a street address. Leave To location empty and type the address into the right-hand To box.
- Odometer and fuel. Mileage start, Mileage end, Fuel start and Fuel end take whole numbers; fuel is a percentage, so a full tank is 100.
- Click Save. Close and Back leave without saving.
Complete a trip
- Open the trip and fill in Mileage end and Fuel end as the driver read them.
- Click Mark as completed (green, bottom right) and answer Are you sure? with Yes. From the list, the double-arrow icon on the row does the same after Are you sure you wish to process this transport? and Proceed.
When it worked, Transport status reads Completed and the boxes are locked. A driver completing a trip in the RentVisie Control app has the same effect.
Delete a trip. The bin icon on the row, or Delete at the top right of the open trip, deletes it straight away, without asking. A pending trip shows Delete twice; both do the same.
Give a driver their plan. On the Transports screen, click Day plans; or on the Drivers list, click the route icon on a driver's row.
- Pick the Driver. With no driver chosen, the plan shows the open trips nobody has taken yet, so the drivers can divide them.
- Pick the period with Today, Tomorrow, Next 7 days or Next 30 days, or set From and Until. Previous and Next step through the days.
- Click Download PDF to print the plan or send it to the driver. Each trip is a card with its route, vehicle, booking, customer, notes and readings; a reading not known yet is a box to write in.
Repair trips completed before the October 2026 release (company administrator). On All transports, click Fix old completions and confirm with Fix. The app completes those trips properly, moves each vehicle to the destination when nothing has happened to it since, and adds missing readings. A message gives the counts and names any trip whose fuel charge to check by hand; no charges are changed. With nothing left to fix, the message is empty.
Key details
What completing does. In one go, the app:
- sets the vehicle's location to the To location, for every type of trip; a trip to a street address leaves the vehicle's location as it was (see Check where a vehicle is and whether it is clean);
- adds an odometer reading of Mileage end and a fuel reading of Fuel end, dated at the trip's To time, when they are filled in (see Check and correct a vehicle's odometer and fuel readings);
- for a delivery or collection on a booking that charges fuel, adds a fuel charge to the booking, but only when Fuel end is above Fuel start.
It does not check the end mileage against the start, and cannot be undone on screen.
Worked example. Van VX-123-B has to go from Utrecht to Amersfoort. You click New, pick VX-123-B, set From 13 November 2026 07:00 and To 09:00, pick Sanne as Driver, choose Utrecht and Amersfoort in the Location helper, enter 48,210 at both mileage readings and 100 at both fuel readings, and click Save. On Friday Sanne reports 48,233 km and a 95% tank. You enter Mileage end 48,233 and Fuel end 95 and click Mark as completed, then Yes. The van now stands in Amersfoort, and its readings gain 48,233 km and 95% at 09:00 on 13 November. The Type column shows Transfer.
How the type is set. You do not choose it on this screen. A trip for a booking's delivery or collection takes that type, or Transfer when it goes to one of your own locations. A trip you make yourself is a Delivery when it has a booking and no To location, and a Transfer otherwise.
The address and the location must agree. If you type a different address into the right-hand From or To box than the branch picked in the Location helper, the app clears that branch on save. An empty address box is filled from the branch.
Method. The Transport screen has no Method field: a trip made with New is marked Trailer on the day plan.
Transports block the vehicle in Search for an available vehicle while the trip's window overlaps the dates.
What to do next: plan booking trips on the Transports screen, give open trips a driver, and complete each trip when its driver reports back.
Q&A
I completed a transport and the vehicle's mileage now looks wrong. Completing adds Mileage end as a new odometer reading, and the app treats the highest reading as the truth. A typo such as 482330 instead of 48,233 becomes the vehicle's mileage, and later pickups are refused for a reading that is too low. Correct or delete that reading on the vehicle; see Check and correct a vehicle's odometer and fuel readings.
I clicked Mark as completed and got "Location / address missing." The trip has no To location and no address in the right-hand To box. Pick a To location or type the address, and try again.
The trip shows Completed, but the vehicle never moved and no readings were added. Someone set Transport status to Completed in the drop-down and clicked Save, or the trip was completed in the Control app before the October 2026 release. That only changes the label. Set it back to Pending, save, reopen and use Mark as completed, or ask a company administrator to run Fix old completions.
Why did the vehicle keep its old location after a delivery? The trip went to a street address, not one of your locations, so the app does not know where the vehicle stands. That is expected for a delivery to a customer. If the trip did end at a branch, check that To location was not cleared by a typed address; see The address and the location must agree above.
How do I undo a completed transport? You cannot reopen it; every box is locked. The vehicle's location and the two readings stay as they are, even if you delete the trip. Change the location on the vehicle and remove the readings there (location, readings).
I deleted a trip by mistake. Neither the bin icon nor Delete asks first, and a deleted trip cannot be brought back. Create it again with New. If it was a booking's delivery or collection, the request returns to To schedule on the Transports screen; schedule it there.
Why does the day plan show trips that are already done? The plan lists every trip of that driver in the period, including completed ones; they are marked Completed.
Why is a trip missing from a driver's day plan? The plan goes by the Driver on the trip and the day it departs. Check both on the trip. A trip without a driver only shows on the plan with no driver chosen.
The daily overview tile shows a lower number than the list. The Transports tile counts today's trips; All transports shows all of them. Filter Departure on today's date. The tile can be switched off; see Change which tiles your dashboard shows.
Why can I not pick a branch in the Location helper? It only lists the branches on your own profile. Ask your administrator to add the branch, or type the address into the right-hand box instead.
Related pages:
- Find and schedule the transports your bookings need — the trips your bookings need
- Add your transport drivers and put them on a job — the driver list
- Reschedule bookings on the Scheduler — creating and moving trips on the board