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Customer communication

Articles, trends and practical tips for rental businesses. Stay up to date with market developments and best practices.

Your customers already expect self-service. This is the gap most rental businesses haven't noticed yet

Your customers book their hotel, their flight and their shared car without calling anyone, but at many rental businesses they still have to email to ask whether a vehicle is free. This article shows what self-service actually means in car rental, why you need both a web version and an app, and how to work out what the gap costs you each week.

Read article8 min read

Customer communication

Customer satisfaction in car rental: how do you keep your customer truly satisfied?

Optimise your customer experience in car rental with practical tips and insights from the RentVisie whitepaper.

Read article1 min read

Customer communication

Preventing no-shows in car rental with smart software

If you run a rental business, you've undoubtedly experienced it. A customer reserves a vehicle, but doesn't turn up and stops answering their phone. Or worse: the customer does answer and casually tells you they've found something elsewhere.

Read article6 min read

Customer communication

The forgotten communication moments in car rental: how smart e-mails strengthen the customer experience

Good communication is essential in the rental industry. Software with a strong communicator contributes to a good customer experience

Read article5 min read

Customer communication

Car rental software and efficient customer communication

Good communication is the key to success in the rental industry. Software with a strong communicator contributes to a positive customer experience

Read article4 min read

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