A scratch nobody spotted at check-in costs money and arguments later. In RentVisie every damage is recorded on the vehicle itself. Staff click the spot on a diagram with six views, choose the type of damage and add a photo, a description and an estimated repair cost.
RentVisie uses the booking status to tell whether a damage was recorded at check-out or at check-in. Only check-in damage counts against the renter. If you charge a fixed damage fee, it is added to the booking once as soon as damage is found at check-in.
Damage stays on the vehicle until it is repaired or archived, so the next inspection already shows what is known. You draw a vehicle diagram once per body type and link it to makes and models.
When a damage needs to be recovered, you open a claim from the booking. It holds the photos, the check-out and check-in damage side by side, police and third-party details and the required documents. Claim emails go out from templates with the inspection reports attached, and every email sent stays with the claim.
The Missed damages report lists damage found at check-out, with the previous rental and the staff member who did that check-in. It shows you where your inspection process leaks.
Damage management
One damage register per vehicle, across every rental
Mark damage on a vehicle diagram with six views
Check-out and check-in damage told apart automatically
Follow claims per booking from new to settled
Claim emails from templates, with the inspection reports attached
Report of missed damage and the check-in where it was missed
Fewer disputes with renters about who caused a damage
Known damage is already listed at the next inspection
All claim documents and emails in one place
Insight into damage missed at check-in