You hand a vehicle worth tens of thousands of euros to someone you have often never met. You want to know who they are, and you don't want a renter who caused trouble before to book again unnoticed.
Every new customer, from any channel, lands on a list of customers still to be verified until an administrator approves them. Driving licence and passport or ID card are recorded with number, dates, licence categories and photos of front and back. A 365ID document scan fills in those details, and a Belgian eID card reader fills in name, birth details and address.
With Rental check you run KYC checks on people and businesses. You see the result for each part of the check, with a PDF report. You look up a business by name or Dutch Chamber of Commerce number, and its registered details are filled in.
On the blacklist you add a driving-licence number with a comment. A customer with that number cannot be confirmed, and the check-out or check-in inspection is refused. Customers who exceed their credit limit are blocked and released automatically. A separate overview lists every blocked customer with the reason.
Duplicate customers can be merged. Bookings, invoices and payments move to the record you keep, and new bookings follow the merge.
Customer screening
A list of new customers still to be verified
Record driving licence and passport or ID card, with photos
365ID document scans fill in the customer's details
KYC checks on people and businesses through Rental check
A blacklist on licence number that stops confirmation and check-out
Customers blocked automatically when over their credit limit
Merge duplicate customers, with their bookings, invoices and payments
Less risk with new and unknown renters
Known problem renters stay out of the driver's seat
Less retyping of licence and ID details
One clean customer file